On average, how many nights do you spend in hotel rooms per month for business travel?
MEAN		8		7

Please rate each item in order of importance from 1 to 5 (5 is very important, ... 1 is unimportant).
Location		4.0		4.4
Price		3.5		3.7
Corporate travel policy		3.4		2.1
Safety and security		3.3		3.8
Business room with good workspace, dataport, etc		3.3		3.3
Telephone surcharge policy		3.1		3.4
Concierge floor		3.1		2.6
Business center		3.1		2.3
Frequent stay program		3.0		3.2
Affiliation with frequent flyer program		2.4		3.1

In what type of accommodations did you most frequently stay in the past year?
Large, full-service hotel		78%		58%
Mid-priced hotel		13%		29%
Luxury hotel (Finest property in the area)		4%		4%
Budget hotel or motel		2%		5%
All-suite or extended stay		2%		3%
Airport property		0%		1%
Small inn/bed & breakfast		0%		0%

Which hotel amenities do you regularly use?
On-premise restaurants and bars		73%		81%
Transportation to/from airport		61%		57%
Advance check-in/express checkout services		59%		67%
Voice-mail		50%		46%
Electronic check-out services accessible in the room		48%		38%
In room dataports		48%		47%
Room service		43%		55%
In-room movies		43%		36%
In-room coffee makers		39%		56%
Fitness centers		38%		44%
Executive floor rooms		37%		41%
Business services and/or centers		35%		25%
In-room fax machines		32%		12%
Concierge		28%		—
Automated lobby check-in/ checkout devices		27%		19%
Take-out food services		22%		5%
In-room minibars		21%		32%

Would you use high-speed Internet access in your room, if available?
Yes		68%		49%
No		32%		51%

To how many frequent guest programs do you belong?
1 - 4		68%		67%
5 - 8		27%		30%
9 or more		4%		5%
MEAN		4

What percentage of your total miles/points earned from hotel programs are used for:
Hotel Awards		51%		53%
Air Awards		50%		47%

Please rate each item in its importance to you (5 is very important, ... 1 is unimportant) in a hotel company’s frequent stay program.
Possibility of double- dipping (earning hotel points and airline miles for the same stay)		3.5		—
Generosity of points/ award levels		3.5		—
Ability to convert points to miles in my preferred airline program		3.3		—
Availability of hotels in differing price/quality categories		3.3		—
Number of hotel locations in the chain		3.2		—
Availability of prime resorts for award stays		3.2		—
Perks/special treatment/ personal recognition given to program members		3.0		—
Whether program points expire		2.8		—
Ability to spend points on merchandise		2.4		—
Ability to redeem awards online		2.1		—
Corporate travel policy		2.0		—