Have you visited an airline Web site in the past 12 months?
Yes		82%		69%
No		18%		31%

If yes, for what purpose?
General information, browsing		67%		63%
To check schedules, fares, seat maps and/or current arrival/departure times/gates		26%		27%
To check my mileage account		4%		7%
To book and purchase tickets		3%		4%
To book a mileage award		0%		—
To file a complaint		0%		—

Have you booked any leisure travel arrangements in the past 18 months?
Yes		41%		—
No		59%		—

If yes, which?
Airline tickets (paid)		85%		—
Accommodations		54%		—
Rental car		46%		—
Airline tickets (award travel)		25%		—
Other		3%		—

Which best matches your attitude toward booking travel arrangements online?
I'd rather talk to someone directly		45%		—
I like it, it's my preferred method		20%		—
I have concerns about credit card security		18%		—
I do it only when convenient, to avoid staying on "hold" on the phone		7%		—
I have problems navigating the booking sites		7%		—

If you could use your wireless PDA or cell phone to access Internet airline/travel agency sites, would you use it to make or change air, hotel and/or car bookage?
Yes		41%		—
No		59%		—