To how many airline programs do you belong?
Overall Average:		7.0		6.5
U.S. Programs Average number		5.2		5.0
Non-U.S. Programs Average number		1.6		0.8
ELITE PROGRAMS:
U.S. Airline Elite Programs Average number		1.3		1.3
Non-U.S.Airline Elite Programs Average number		0.5		0.2

Please rate each of the following elements of a frequent flyer program in order of importance from 1 to 5 (5 is very important, ... 1 is unimportant).
Availability of upgrades		4.3		4.3
Availability of award seats		4.0		4.2
Priority boarding privileges		4.0		4.1
Priority check-in		3.9		4.1
Priority waitlisting		3.7		3.8
Award-redemption levels		3.7		3.7
Elite-level bonuses		3.6		3.6
Threshold bonuses		3.2		3.1
Global/domestic alliance partnerships		2.8		—

How do you earn nonflight miles?
Use airline or hotel affinity credit cards		64%		66%
Use American Express or Diners Club T&E cards		58%		59%
Select hotels and car rentals based on airline partnership		49%		51%
Take advantage of promotions offering incentive miles		31%		27%
Convert hotel points into airline miles		30%		—
Residential long-distance telephone spending		22%		21%
Use restaurants in dining-for-miles plan		12%		11%
Other		4%		—

Give approximate total miles earned in the past 12 months for:
AIR TRAVEL ONLY (flights/bonuses/promotions)
Number earning miles		98%		100%
Average Miles		117,000		96,000
NON-AIR TRAVEL (Miles earned from hotel, car rentals,affinity/credit card purchases, Long-distance phone, incentive miles)
Number earning miles		88%		89%
Average Miles		57,000		46,000

What percentage of the miles you earn annually are used for:
Award travel (for yourself and others)		80%		80%
Upgrades		16%		16%
Special vacation packages		3%		3%
Other		2%		2%

On what percentage of your business trips do you upgrade (using any method)?
DOMESTIC
Average Percentage		52%		—
INTERNATIONAL
Average Percentage		40%		—

In the past 12 months, did you ever get upgraded by a ticket or gate agent without using any miles or certificates?
Yes		61%		54%
No		39%		46%

Have you tried to redeem a mileage award in the past 12 months?
Yes		87%		90%
No		13%		10%

If yes, how hard was it to claim a free seat?
No problem; got desti- nation, time of year and preferred flight I wanted		38%		35%
Minor problem; had to change time of flight or use alternative airport		37%		38%
Major problem; had to switch destination and/or time of year		9%		12%
Impossible to book first or alternative destination and/or time of year		9%		9%
I got my trip of choice, but had to pay a mileage premium (double or more miles) to do so		7%		6%

How many award tickets did you actually claim in the past 12 months?
MEAN		4.4		4.5

What portion of your award tickets were used for:
Leisure travel		90%		90%
Business travel		10%		10%

Have you ever paid more than necessary for a ticket or taken an unnecessary trip or circuitous routing simply to pad your mileage account?
Yes		16%		—
No		84%		—