 |
 |
 |
 |
 |
 |
| How often do you check luggage? |
| Never |
|
8% |
|
6% |
| Seldom |
|
47% |
|
43% |
| Often |
|
29% |
|
33% |
| Always |
|
17% |
|
17% |
 |
 |
 |
 |
 |
|
In the past 12 months, have you been forced to
check bags that you tried to carry on? |
| Yes |
|
31% |
|
29% |
| No |
|
69% |
|
71% |
 |
 |
 |
 |
 |
|
Do you approve of the use of carry-on bag sizing
templates at security checkpoints? |
| Yes |
|
70% |
|
50% |
| No |
|
30% |
|
50% |
 |
 |
 |
 |
 |
|
Do you approve of some airlines' new policies of
closing the door five minutes before scheduled
departure? |
| Yes |
|
69% |
|
|
| No |
|
31% |
|
|
 |
 |
 |
 |
 |
|
In the past 12 months, have you been hurt (bruised,
cut, bump on the head, etc.) by something falling
out of an overhead bin? |
| Yes |
|
69% |
|
|
| No |
|
31% |
|
|
 |
 |
 |
 |
 |
|
For women only: Do you believe that gate/flight
crews are generally more attentive to or respectful
of male passengers than female flyers? |
| Yes |
|
56% |
|
|
| No |
|
44% |
|
|
 |
 |
 |
 |
 |
|
Rate the importance of the following inflight
amenities, from 1 to 5
(5 is very important, ... 1 is unimportant). |
| ON DOMESTIC FLIGHTS: |
| Adjustable head/foot rests |
|
3.46 |
|
|
| Power port for modem |
|
2.70 |
|
|
| Video programming/movies |
|
2.64 |
|
|
At-seat personal video systems |
|
2.39 |
|
|
| Audio programming |
|
2.37 |
|
|
| Air-to-ground phones |
|
2.32 |
|
|
| Fax/data transmission |
|
1.49 |
|
|
 |
| ON INTERNATIONAL FLIGHTS: |
| Adjustable head/foot rests |
|
4.32 |
|
|
| Video programming/movies |
|
3.97 |
|
|
At-seat personal video systems |
|
3.68 |
|
|
| Audio programming |
|
3.33 |
|
|
| Power port for modem |
|
2.92 |
|
|
| Air-to-ground phones |
|
1.98 |
|
|
| Fax/data transmission |
|
1.50 |
|
|
 |
 |
 |
 |
 |
|
Have you booked a trip in the past year combining
two or more airline "global alliance" partners on
the same itinerary? |
| Yes |
|
42% |
|
|
| No |
|
58% |
|
|
|
 |
 |
 |
 |
 |
 |
|
If yes, did you encounter any problems with reservations,
service, getting the proper elite-level perks and/or
receiving proper mileage credit on the foreign partner(s)? |
| Yes |
|
28% |
|
|
| No |
|
72% |
|
|
 |
 |
 |
 |
 |
|
Would you use a power port inflight if one were
available at your seat? |
| Yes |
|
65% |
|
54% |
| No |
|
35% |
|
46% |
 |
 |
 |
 |
 |
|
How would you rate inflight cuisine? |
| ON DOMESTIC FLIGHTS: |
| Quite good |
|
2% |
|
|
| Better then people say |
|
16% |
|
|
| Edible |
|
47% |
|
|
I bring my own food onboard |
|
5% |
|
|
 |
| ON INTERNATIONAL FLIGHTS: |
| Quite good |
|
15% |
|
|
| Better then people say |
|
37% |
|
|
| Edible |
|
40% |
|
|
| A joke |
|
6% |
|
|
I bring my own food onboard |
|
2% |
|
|
 |
 |
 |
 |
 |
|
Rate each of the following inflight situations from
your experience in the past year. |
Scale:
0=haven't experienced
1=not significant
2=minor annoyance
3=problem of some concern to me
4=happens frequently
5=happens all the time, frequently
and it bothers me
6=happens all the time and I hate it!
|
 |
 |
 |
 |
 |
 |
| MEAN SUMMARY: |
The seat in front of me is reclined |
|
3.7 |
|
3.6 |
Cramping of limbs due to insufficient legroom, overcrowding |
|
3.6 |
|
3.8 |
Sitting in an aircraft delayed on the ground |
|
3.3 |
|
|
Worry about making my connections |
|
2.9 |
|
3.0 |
Insufficient storage space for my carry-ons |
|
2.5 |
|
2.7 |
Noisy or hyperactive child sitting nearby |
|
2.5 |
|
2.6 |
Lack of immediate access to restroom when I needed one |
|
1.9 |
|
2.0 |
Rude, abusive, offensive or over-talkative seatmate |
|
1.8 |
|
1.8 |
Rude or abusive gate agent/flight crew |
|
1.8 |
|
1.8 |
|
 |