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The Inflight Experience
How often do you check luggage?
Never       8%      6%
Seldom     47%    43%
Often     29%    33%
Always     17%    17%

In the past 12 months, have you been forced to check bags that you tried to carry on?
Yes     31%    29%
No     69%    71%

Do you approve of the use of carry-on bag sizing templates at security checkpoints?
Yes     70%    50%
No     30%    50%

Do you approve of some airlines' new policies of closing the door five minutes before scheduled departure?
Yes     69%       —
No     31%       —

In the past 12 months, have you been hurt (bruised, cut, bump on the head, etc.) by something falling out of an overhead bin?
Yes     69%       —
No     31%       —

For women only: Do you believe that gate/flight crews are generally more attentive to or respectful of male passengers than female flyers?
Yes     56%       —
No     44%       —

Rate the importance of the following inflight amenities, from 1 to 5 (5 is very important, ... 1 is unimportant).
ON DOMESTIC FLIGHTS:
Adjustable head/foot rests     3.46       —
Power port for modem     2.70       —
Video programming/movies     2.64       —
At-seat personal video
systems
    2.39       —
Audio programming     2.37       —
Air-to-ground phones     2.32       —
Fax/data transmission     1.49       —
ON INTERNATIONAL FLIGHTS:
Adjustable head/foot rests     4.32       —
Video programming/movies     3.97       —
At-seat personal video
systems
    3.68       —
Audio programming     3.33       —
Power port for modem     2.92       —
Air-to-ground phones     1.98       —
Fax/data transmission     1.50       —

Have you booked a trip in the past year combining two or more airline "global alliance" partners on the same itinerary?
Yes     42%       —
No     58%       —

If yes, did you encounter any problems with reservations, service, getting the proper elite-level perks and/or receiving proper mileage credit on the foreign partner(s)?
Yes     28%       —
No     72%       —

Would you use a power port inflight if one were available at your seat?
Yes     65%    54%
No     35%    46%

How would you rate inflight cuisine?
ON DOMESTIC FLIGHTS:
Quite good       2%       —
Better then people say     16%       —
Edible     47%       —
I bring my own food
onboard
      5%       —
ON INTERNATIONAL FLIGHTS:
Quite good     15%       —
Better then people say     37%       —
Edible     40%       —
A joke       6%       —
I bring my own food
onboard
      2%       —

Rate each of the following inflight situations from your experience in the past year.
Scale:
  0=haven't experienced
  1=not significant
  2=minor annoyance
  3=problem of some concern to me
  4=happens frequently
  5=happens all the time, frequently
        and it bothers me
  6=happens all the time and I hate it!
MEAN SUMMARY:
The seat in front of
me is reclined
    3.7    3.6
Cramping of limbs due
to insufficient legroom,
overcrowding
    3.6    3.8
Sitting in an aircraft
delayed on the ground
    3.3       —
Worry about making
my connections
    2.9    3.0
Insufficient storage
space for my carry-ons
    2.5    2.7
Noisy or hyperactive
child sitting nearby
    2.5    2.6
Lack of immediate
access to restroom
when I needed one
    1.9    2.0
Rude, abusive, offensive
or over-talkative
seatmate
    1.8    1.8
Rude or abusive gate
agent/flight crew
    1.8    1.8

 
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